Return & Refund Policy

You are entitled to refund your order within 7 days without giving any reason for doing so.

The deadline for refunding the order is 7 days from the date you received the services or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail at info@onionnetzone.com

We will refund you no later than 7 days from the day on which we receive the refunded services. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for the refund:

In order for the services to be eligible for a refund, please make sure that:

• The services were purchased in the last 7 days

The following services cannot be refunded:

• The supply of services is made to your specifications or clearly personalized.
• The supply of services which according to their nature are not suitable to be refunded, for example, services which deteriorate rapidly or where the date of expiry is over.
• The supply of services that are not suitable for refund due to health protection or hygiene reasons was unsealed after delivery.
• The supply of services, which are, according to their nature, inseparably mixed with other items after delivery.

We reserve the right to refuse refunds of any merchandise that does not meet the above return conditions at our sole discretion.

Refunding Services

You are responsible for the cost and risk of refunding the services to us. You should contact about the refund of  the services the following number: +880 1981 313 614 

Contact Us

If you have any questions about our Refund Policy, don’t hesitate to get in touch with us by e-mail at info@onionnetzone.com